Refunds & Returns

Customer’s satisfaction always is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event, you received faulty item, please contact us. Refunds & Returns policy only suitable for item with refunds & returns permission allowed conditions.

EXCHANGE POLICY

1. For exchange, please call our Customer Service via +84934 254843 or email to marketing@saffroncasa.com/ nhi@saffroncasa.com with your order number and information on the affected item within 3 days of receiving the goods. For more details or inquiries on shipping and delivery issues, please contact our Customer Service as stated below：

Hotline：+84934 254843

Email Address：nhi@saffroncasa.com or marketing@saffroncasa.com

2. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase. Exchange of Products can be arranged under the following reasons：

   a. If the products delivered is in damaged or defective condition; or

   b. If the product is near expiry or expired; or

   c. If the product is different from the Order delivered.

3. Exchange of Products can only be exchanged with the same product.

RETURN & REFUND POLICY

All the goods sold are not returnable and refundable.