Delivery Information

* Safety about during Covid-19 outbreak and lock down: We will continue to update service information daily providing up to date information on impacted transit times and shipping services.

SaffronCasa Areas

We will deliver your orders on the same day. Last order for Same-Day Delivery time is 11:00a.m., orders after 11:01am will be delivered on the following working day. Same-day Delivery Coverage Areas including:

Johor Bahru - R&F Princess Cove

Ho Chi Minh City – Vinhomes

Domestic Shipping

Malaysia

Peninsular Malaysia & East Malaysia (Sabah & Sarawak)

We will send out the order across Peninsular Malaysia and East Malaysia by post within 5 working days. Working days include Monday-Friday, excluding holidays.

Hotline/WhatApps: +6012 750 0199

Vietnam

Outside the Ho Chi Minh City

We will send out the order across Vietnam by post within 5 working days. Working days include Monday-Friday, excluding holidays.

Hotline: +84 93 4254843

International Shipping

We will send the order across Peninsular Malaysia and East Malaysia by post within 7 working days. Working days include Monday-Friday, excluding holidays.

Delivery Failures

Please note that we only deliver to one delivery address per order.

Delivery failure may occur in the event of:

Incorrect delivery address

Recipient is not available during attempted delivery

In such cases, the courier service will either:

1.     Attempt another delivery to the given address and/or

2.     Return the item to the local sorting hub and/or

3.     Return the parcel to SaffronCasa/SaffronClub.com main office

In the event of delivery failure, kindly contact our customer service for further assistance.

Please note that we will only be able to assist you if the parcel is within our possession.

Office Hours: Mon to Friday 9am-5pm

Email: service.jb@saffroncasa.com